The Punjab Enforcement and Regulation Authority (PERA) has announced a vacancy for the position of System Support Officer, inviting applications from qualified and experienced IT professionals. The role offers an opportunity to contribute to the smooth functioning of PERA Enforcement Stations by providing technical support as well as administrative and operational assistance.
Position Details
- Organization: Punjab Enforcement and Regulation Authority (PERA)
- Position: System Support Officer
- Work Area: Enforcement Stations
- Reporting To: SDEO
- Education Requirement: 16 Years of Education
- Experience: Minimum 2 Years
- Pay Scale: SPPP-5 along with applicable benefits
- Domicile: Required
Job Overview
The System Support Officer will play a key role in maintaining IT systems and supporting daily office operations at PERA Enforcement Stations. The selected candidate will assist in managing hardware, software, and network-related issues while also handling administrative responsibilities such as correspondence, procurement, record management, and financial documentation.
The position requires a combination of technical expertise and organizational skills to ensure uninterrupted operations and efficient service delivery.
Eligibility Criteria
Applicants must meet the following requirements:
- At least 16 years of education from a recognized institution.
- Preference will be given to candidates with degrees in:
- Computer Science
- Information Technology
- Software Engineering
- Computer Engineering
- Computer Networks
- Telecommunication Engineering or related fields
- A minimum of two years of relevant professional experience in IT implementation, networking, software development, or related technical areas.
- Experience gained in private-sector organizations will be accepted if the organization is registered with SECP, the Registrar of Firms, or another recognized regulatory authority.
- Valid domicile is mandatory.
Key Responsibilities
IT and Technical Support
The selected candidate will be responsible for:
- Troubleshooting and maintaining desktops, laptops, printers, scanners, and other IT equipment.
- Installing, configuring, and updating software applications.
- Monitoring network performance and resolving connectivity issues.
- Coordinating with external IT vendors and service providers when specialized technical support is required.
- Maintaining records of hardware and software assets.
- Managing software updates, system configurations, and technology improvements.
- Overseeing maintenance activities related to hardware, software, and networking infrastructure.
- Keeping track of IT contracts, warranties, and service agreements.
Administration and Office Management
Responsibilities will also include:
- Preparing and managing staff duty rosters.
- Drafting and handling official correspondence with the head office and other departments.
- Maintaining organized records, files, and official documents.
- Assisting with noting and drafting requirements as directed by the SDEO.
- Managing office supplies and procurement processes.
- Coordinating with landlords, utility providers, internet services, and maintenance vendors.
- Handling courier services and distribution of official mail.
- Supporting day-to-day administrative operations of Enforcement Stations.
Finance and Procurement
The role will involve:
- Maintaining records of office expenditures and operational budgets.
- Processing vendor invoices and ensuring timely payments.
- Managing petty cash and performing reconciliations.
- Coordinating the procurement of office supplies and services.
- Assisting in matters related to administration, finance, and procurement.
Reporting and Coordination
The System Support Officer will also:
- Prepare regular reports on IT systems, administrative activities, and expenditures.
- Coordinate with internal teams and external stakeholders to ensure smooth operations.
- Liaise with vendors and service providers for both technical and administrative requirements.
Required Skills and Competencies
Candidates should possess:
- Strong written and verbal communication skills.
- Good understanding of administrative and financial procedures.
- Analytical and problem-solving abilities.
- Presentation and reporting skills.
- Proficiency in Microsoft Office and IT systems.
- Effective drafting and documentation skills.
- Ability to manage multiple responsibilities simultaneously.
- Strong coordination and teamwork capabilities.
Technical Knowledge
Preference will be given to candidates familiar with areas such as:
- Computer Architecture
- Operating Systems
- Data Structures
- Networking
- Programming and Software Development
- Software Engineering Practices
- Computer Applications and Related Technologies
Knowledge of technologies and platforms including MS Office, SQL Server, HTML, CSS, JavaScript, .NET, MVC, Web API, SOAP, WCF, MySQL, Oracle, ASP, PHP, JSP, and related development tools may be advantageous.
Salary and Benefits
The position falls under the SPPP-5 pay scale and includes benefits admissible under the authority’s applicable rules and regulations.
Domicile Requirement
A valid domicile is mandatory for this position. Applicants who need to obtain a domicile certificate may use the Government of Punjab’s Dastak Doorstep Delivery Service or contact the helpline provided by the government.
Important Information
Candidates are advised to carefully review the eligibility requirements before applying. Educational qualifications and professional experience must match the criteria specified by PERA. Experience from private organizations will only be considered if the organization is registered with the relevant regulatory authorities.
Appointments will be made by the Director General based on recommendations from the Contractual Employment Committee.
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